IT Support Contracts

We pride ourselves on being an extension of our customer’s businesses, we are their proactive and reactive IT department.  With our Microsoft certified engineersyou can be assured that your business is in the best hands.

What services do our support contract customers receive?

Key Benifits

  • Keep your staff working, reduce downtime of your IT systems enabling you to focus on your business
  • Proactive maintenance enables you to accurately budget with no surprises
  • Reactive to security threats enabling you to be secure and compliant

 Key Features

  • Unlimited telephone support
  • Unlimited remote support
  • Unlimited engineer onsite support
  • Real time server monitoring and alarms
  • Proactive daily maintenance program which covers backups, antivirus and response to security threats.
  • Access to Microsoft certified engineers ensuring you receive first time fix
  • Discounted hourly rate for any new works for anything not covered within your contract.
  • Monthly reports on server performance and support calls taken along with all proactive work

 Additional options and services

Support contract customers can benifit from additional services to provide them with total business continuity services

  • New backup techniques to not only synchronise your data but to snapshot your live servers. ( We can restore an entire business in hours not days)
     
  • Retain multiple copies of data along with an emergency response USB data source allowing us to deliver data to the customes whilst still keeping multiple copies onsite
     
  • Access to multiple loan servers readily available for response to fire, theft or a data breach to quickly get your business operational
     
  • 24 x 7 x 365 out of office labour inclusive business continuity servers which incorporates the rebuild of servers and full data restoration
     
  • We offer a service that complies to both Cyber Essentials and IASME (required for any business dealing with Government contracts)

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