BUSINESS TELEPHONE
VOIP Business Telephone System
WHAT IS A VOIP TELEPHONE SYSTEM?
Many businesses are moving away from traditional office phone systems in favour of VoIP (Voice over IP) technology, which offers enterprise-level features, greater flexibility, and cost savings. With CapNet’s business-grade VoIP telephone system, you get a next-generation, network-based hosted solution that eliminates the need for costly hardware and maintenance.
WHY SWITCH TO VOIP?
Reduced Costs – No capital outlay, no maintenance, and no expensive upgrades.
Future-Proof Technology – Traditional ISDN and PSTN phone systems will be obsolete by 2027, making VoIP the smarter long-term choice.
Superior Call Quality – High-definition voice clarity with reliable, cost-effective communication.
A VoIP-hosted business telephone system delivers all the features of an advanced office phone setup without the expense and complexity of on-site equipment.
WHY CAPNET?
At CapNet, we don’t just provide VoIP phone systems—we are IT specialists with over 20 years of experience in integrating broadband, networking, and digital communications. This means we seamlessly manage your VoIP setup, ensuring reliability, security, and business continuity.
TOP BENEFITS OF CAPNET’S VOIP SOLUTION:
Cost-Effective & Scalable – Affordable pay-as-you-go pricing with built-in disaster recovery.
Advanced Features – Call management, call recording, auto-attendants, music on hold, and more.
Multi-Site Connectivity – Connect multiple locations with a single numbering plan and free inter-site calls.
Remote Work Ready – Staff can access the full phone system from anywhere using mobile or laptop devices.
“Have no hesitation in recommending Capital Networks Limited to provide a customised telephone system and to manage your business communications”
— Communications Plus Limited (O2 Franchise)
Everything You Need from a Modern Phone System
Keep Your Existing Number
Retain your current business number — geographic or non-geographic — with our smooth porting process. Prefer a fresh start? Choose from a wide range of new geographic numbers.
Flexible Call Routing
Manage the flow of your calls exactly the way your business needs, with intelligent and adaptable call routing options.Scalable Solutions for Growing Teams
Whether you're a small team or scaling rapidly, easily add users, numbers, and features as your business evolves.Crystal-Clear Call Quality
Enjoy professional-grade clarity, powered by reliable internet connections and industry-leading voice technology.Full Control at Your Fingertips
Manage users, call settings, and routing with ease through our intuitive online portal
Create a Great First Impression
Enhance your customer experience with professional greetings, call queuing, and on-hold messaging — presenting a polished image every time.
Built-In Disaster Recovery
Stay connected even during outages — reroute calls instantly to alternative numbers or devices, ensuring business continuity.
Work from Anywhere
Take and manage calls from your desk phone, mobile, or computer — with easy-to-use apps designed for hybrid and remote teams.
Smart Features Built In
Streamline your operations with voicemail-to-email, time-based call routing, call forwarding, and more — included as standard.
Optional Call Recording
Enable per-user call recording with flexible retention periods, all easily managed through our intuitive online portal.
Powerful Call Analytics with Akixi Reporting
Unlock deeper insights into your business communications with Akixi, the leading call reporting and analytics platform that will integrate seamlessly. Akixi transforms raw call data into clear, visual reports that help you understand, monitor, and improve your phone performance at a glance.
Whether you're managing a busy office, sales team, or call centre, Akixi provides real-time and historical reporting through:
Live Wallboards – display real-time call statistics on screens in your office or contact centre. Perfect for motivating teams and reacting quickly to demand.
Custom Dashboards – build tailored views with the KPIs that matter most to your business, from daily call volume to individual agent performance.
Interactive Charts & Graphs – visualise trends over time, track performance, and highlight areas for improvement with easy-to-read visuals.
Scheduled Reports – receive automatic email reports for management or team briefings without lifting a finger.
Track key metrics such as:
Total inbound and outbound calls
Call duration and average handling times
Time spent on hold and wait times
Number of missed or unanswered calls
Agent-specific performance (great for sales or support teams)
Real-time availability and status of users
With Akixi, you’re not just collecting call data—you’re turning it into actionable insights to improve customer experience, streamline operations, and make better business decisions.
GET IN TOUCH:
Looking to upgrade your business communications with a reliable and cost-effective VoIP solution? Whether you need expert advice or a tailored system, our team is here to help. Fill out the form below, and one of our specialists will be in touch to discuss your needs.