VoIP Business Phone Systems · Wirral & Liverpool

Cut your phone bill.
Never miss a call.

Modern, flexible phone systems that work in the office, at home, or anywhere in between — backed by 20 years of local IT expertise.

03454 705 704
20 yrs local IT expertise
No long contracts
Zero downtime migration
CapNet VoIP · Desktop
Live call · Office line
SM
Sarah Mello
Incoming · Mobile app
+44 345 470 5704
This Month
£312
saved vs. legacy ISDN
Calls Handled
1,248
0 missed this week
Answer
Decline
Transfer
20+
Years of local
IT expertise
99.9%
Uptime
guaranteed
£0
Cost to
migrate
No hidden fees
Zero
Downtime
migration
Customers never notice
The Problem

Still on a traditional phone system?

Most businesses we speak to are quietly losing money and missing calls — and don't realise how far behind their phone setup has fallen.

03454 705 704
Paying expensive line rental on phones half your team barely use
Staff working remotely but unable to handle calls properly from home
Zero visibility on missed calls, wait times or call volumes
Adding new lines or numbers takes weeks and costs a fortune
A system that simply won't work after the 2027 PSTN switch-off
Why CapNet VoIP

Everything modern phones should do —
nothing you'll never use.

Enterprise-grade capability built around how small and mid-sized businesses actually work.

Significant cost savings

No capital outlay. No hardware to maintain. Replace line rental with a predictable monthly fee — most businesses save over 50% on their phone costs.

  • No upfront hardware investment
  • Free calls between all your sites
  • Predictable, per-user monthly pricing
  • Scale up or down as you grow

Work from anywhere

Take calls on your office phone, mobile or laptop — same number, same features, any location.

Advanced features included

Auto-attendant, call recording, voicemail-to-email and time-based routing — all in the box.

Multi-site ready

One number plan, one portal, one team — no matter how many offices you run.

Call analytics with Akixi

Live wallboards, custom dashboards and scheduled reports — finally see what's actually happening.

Built-in disaster recovery

Automatic failover to mobiles or alternative numbers — so customers still reach you when things break.

Pick your platform

Two platforms. One partner.

Choose the phone system that fits how your team works today — we design, migrate and support either way.

Tried & trusted
Business essentials

CapNet Horizon

Our rock-solid hosted phone system — simple to run, proven at scale, and built for everyday business calling.

  • HD voice, auto-attendant & call routing
  • Mobile & desktop softphone apps
  • Per-user call recording with flexible retention
  • Live wallboards & reporting via Akixi
  • Free inter-site calls & central admin portal
  • Built-in disaster recovery & failover
Best for 2–200 users who need reliable business calling without complexity
03454 705 704
New · AI-powered
Advanced collaboration

Cisco Webex

A full AI-powered calling, meetings and messaging platform — for teams who want more than a phone system.

  • AI call transcripts & summaries — every call searchable, with action items auto-extracted
  • 250+ integrations — Microsoft 365, Salesforce, HubSpot, Google Workspace and more
  • Video meetings + messaging + calling in one app — replace Teams, Zoom and your PBX
  • Developer-ready APIs & bots — automate workflows and build custom integrations
  • Real-time translation & noise removal — clearer, more inclusive conversations
  • Enterprise-grade security — end-to-end encryption, certified for regulated industries
Best for growing teams who want AI, deep integrations and a single collaboration platform
03454 705 704

Not sure which fits? Book a free 20-minute call and we'll recommend based on your team size, existing tools and how you handle calls today.

All included

Everything your business needs in one phone system.

No add-on upsells, no surprise bills, no long contracts — just a phone system that keeps up with your business.

Talk to a human
Keep your existing number or pick new
HD voice quality on every call
Auto-attendant & professional greetings
Call recording with flexible retention
Voicemail-to-email
Time-based & intelligent call routing
Call queuing & on-hold messaging
Mobile & desktop apps
Free inter-site connectivity
Live analytics & reporting
Built-in failover & disaster recovery
Self-service online portal
Deadline approaching

The 2027 PSTN switch-off is coming. Is your business ready?

BT Openreach is switching off traditional PSTN and ISDN lines by January 2027. Every UK business needs to move to a modern IP-based phone system before then — the longer you leave it, the tighter the timeline.

UK-wide switch-off
January 2027
Every PSTN and ISDN line in the UK is being retired. We migrate you with zero downtime, well before the rush.

How CapNet gets you there

1
Free audit of your current phone setup and broadband
2
Port your existing number — geographic or non-geographic
3
Full setup & configuration by our local engineers
4
Staff training and ongoing UK-based support
5
Zero downtime cutover — customers never notice
Free, no obligation

Get a free VoIP audit for your business.

Takes 20 minutes. We'll look at your current setup, run the numbers, and show you exactly what modern VoIP could save you.

1
Assess your current phone setup & costs
2
Show you exactly what you'd save
3
Recommend the right platform for your team
Local Wirral team
No long contracts
20+ years experience
Customer Stories

Trusted by local businesses across Merseyside.

"
We'd been on the same ISDN system for years and kept putting off the switch. CapNet made the whole process straightforward — they handled everything and we were up and running with no downtime. Our monthly phone bill has dropped significantly and the team love taking calls on their mobiles.
SM
Sarah Mello
Office Manager
"
We have three sites across Merseyside and communication between them was always a pain. Since moving to CapNet's VoIP system we're all on one platform, inter-site calls are free, and the reporting has given us visibility we never had before. Wish we'd done it sooner.
JC
James Critchley
Operations Director
"
One of our receptionists works from home two days a week, and with the old system that just wasn't possible. Now she's fully connected wherever she is. The auto-attendant also gives us a much more professional first impression when patients call.
DK
Donna Kavanagh
Practice Manager
FAQ

Questions, answered honestly.

Yes. We handle full number porting so you keep your current business number — geographic or non-geographic. If you'd prefer a fresh number, we'll help you choose.
Calls automatically reroute to a mobile or alternative line — so customers can always reach you, even during an outage.
Not necessarily. Many existing IP handsets are compatible. We'll assess what you have and advise on the most cost-effective approach — which often means keeping most of your current hardware.
Most VoIP installations are completed within a few days. We handle everything — setup, configuration, number porting and training — with minimal disruption.
Absolutely. With a stable broadband connection, VoIP delivers HD call quality and better reliability than traditional lines. We'll assess your connection as part of the setup process.
Pricing is per user, per month, with no long contracts. We'll run the numbers on your current bill against our setup — most businesses see a 50%+ reduction, and we're happy to show you exactly where the savings come from.
Who we work with

VoIP for every type of business.

Whether you have 2 users or 200, we design a solution that fits how you actually work.

Professional services
Solicitors · accountants · consultancies
Healthcare & dental
Practices & clinics
Retail & multi-site
Branches, shops, franchises
Construction & trades
Sites, depots, remote crews
Manufacturing
Engineering & production
Schools & education
ICT for schools & academies